Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 business days to be delivered to you and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over £60 will have free shipping.
• Orders equal or under £59.99 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in the UK.
• Cash on Delivery is not available. 

Note that an additional exchange fee may apply if your currency is other than sterling pounds.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for the UK.

The customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Where customers can track their orders?

• Is it possible to change the order and how it can be done?
• How to take care about wet food items?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.