Shipping policy
Delivery and delivery instructions
We will deliver to the address stated in your Pet A Manger account (herein also referred to as “home”).
We reserve the right not to deliver to all locations, or not to deliver all products to all locations. You will be notified during the account creation process if we are unable to deliver to your address. Where we are unable to deliver certain products to your address we will make them unavailable for you to order (both on the website or via the telephone).
It is your responsibility to make suitable arrangements to receive your delivery. The delivery details section of your account is important as it allows you to leave instructions of a suitable location where your delivery can be left if you are not at home to take receipt of the goods, which forms part of our contract under these terms and conditions. It is important that you provide a suitable means (at your own cost) to keep any goods we deliver that need to be refrigerated at a temperature below 8oC until such a time as you are able to refrigerate them.
Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. Where the delivery instructions have been followed; we will not accept any liability for damage to, or theft of your goods, nor will we accept any liability for any incidents which may arise as a result of the theft or damage to such goods.
In order to maximise efficiency and reduce food miles your order will be delivered on a set day of the week. We will aim to keep this day fixed, however, we reserve the right to change it (either temporarily or permanently) and we will notify you of any such changes.
The time that your order is delivered on that day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week, however, we make no guarantee of this time and accept no liability for inconvenience or loss as a result of a deviation from it.
We cannot accept liability for any inconvenience or loss where we are unable to deliver to you or deliver to you late, for reasons beyond our control (e.g. adverse weather, vehicle breakdown, traffic congestion, strike actions, supplier failures). We will of course refund you for any part of your order which is not been delivered, or which has been compromised as a result of the delay.
To minimize our carbon footprint Pet A Manger reserves the right not to provide a printed receipt with your delivery. Your delivered goods and their value can be viewed online via your Pet A Manger account.
You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products you receive that were not ordered, are faulty, have been substituted with a product that is unacceptable to you, or that were delivered without us following these terms and conditions. However, such liability will be limited to the value of the erroneous and/or undelivered goods.
Where we agree to hold keys to your delivery address in order to gain access and comply with your delivery instructions (as per 2.3) the following terms will apply:
- We will use reasonable endeavor to ensure the keys are held securely.
- We shall not be liable for any losses, damage, or costs arising from us holding and using your keys, except where such losses, damages, and costs have arisen from our negligence in holding your keys.